TicketOS
OVERVIEW
TicketOS is a comprehensive ticket management software that addresses the challenges faced by companies when trying to manage tickets through email and spreadsheets. It was founded 13 years ago in response to the inefficiencies and lack of control in ticket management processes. Companies struggled to keep track of ticket ownership, leading to unused tickets accumulating in desk drawers and unanswered ticket requests. Moreover, executives often found themselves sharing luxury suites with unrelated individuals instead of their intended clients. TicketOS aims to revolutionize ticket management by providing a solution that streamlines the process and ensures tickets are used appropriately.
In early 2020, TicketOS was acquired by Ari Strulson, who immediately brought in Dominic Laico to lead and reimagine the Ticket Management Technology. After three years of focused investment and technology refinement, TicketOS has relaunched as a cutting-edge platform for managing corporate event tickets, luxury suites, and hospitality passes. TicketOS brings together marketing, sales, finance, and other teams within an organization through its integrated technology platform. By taking care of ticket management, TicketOS enables employees to focus on their core business functions. The application ensures that ticket assets are used for the right purposes by the right people, maximizing the return on ticketing investment.
TicketOS offers a wide range of features and functionalities. It facilitates the allocation of tickets across the organization, implements dynamic requesting and approving workflows, and handles ticket fulfillment and reporting. This comprehensive approach makes TicketOS the most advanced ticket management software available. It unites various departments and processes within an organization, enabling seamless coordination and efficient management of client entertainment, corporate events, and tickets. With TicketOS, companies can optimize their ticketing operations and ensure that tickets are utilized effectively and efficiently.
TicketOS is led by a dedicated leadership team. Ari Strulson serves as the Chief Executive Officer, with a background and passion for professional soccer. Dominic Laico, the Chief Technical Officer, brings his expertise to drive technological innovation. Elis Baynham, the VP of Client Services, is committed to providing excellent customer support. Alex Vargas, the Director of Finance, contributes financial expertise to the team. Oliver Ward, the Head of Product, oversees product development and enhancement. Finally, Anthony Puorro serves as the Director of Ticket Operations.
TICKET MANAGEMENT SOFTWARE
TicketOS is a powerful ticket management platform that allows you to efficiently manage your corporate ticket program from a centralized location. The intuitive application offers a wide range of functionalities, from basic workflows like ticket searching and ordering to more complex tasks such as managing ticket contracts and catering requests. TicketOS is designed to be fast, easy to use, and highly intuitive, streamlining the ticket management process for organizations.
One of the key features of TicketOS is its configurability and customization. The platform can be tailored to fit the specific needs of your organization. Roles and permissions can be assigned to users, ensuring that they have the necessary functionality. Custom text and fields guide employees as they complete orders, and request and visibility rules can be set to control access to tickets, ensuring that the right people have the right level of access.
TicketOS provides comprehensive reporting capabilities, allowing you to generate reports on various aspects of your ticket program. Every field captured in TicketOS is reportable, and the platform offers standard reports and charts for inventory, expenses, revenue, and attendance. Additionally, TicketOS offers a custom report tool that allows you to define your own queries and get the precise data you need. Reports can be scheduled for automated delivery and shared with other users, providing valuable insights into your ticketing operations.
TicketOS also offers additional features to enhance your ticket management experience. The TicketOS Marketplace allows for ad-hoc purchases and reselling of tickets, providing flexibility in managing ticket inventory. If you have excess tickets, you can easily resell them through the marketplace. TicketOS also offers support for ticket donations to top charities like the Boys & Girls Clubs of America, providing an avenue for write-offs and philanthropic initiatives.
Furthermore, TicketOS offers seamless integration with third-party applications such as Ariba, Concur, Salesforce, and Outlook. This integration capability enables organizations to leverage their existing systems and workflows while benefiting from the robust functionality of TicketOS. TicketOS can also collaborate with your development team to integrate with custom internal applications, ensuring a cohesive and efficient ticket management process across your organization.
In summary, TicketOS is a comprehensive and flexible ticket management platform that centralizes your corporate ticket program, offers extensive customization options, provides robust reporting capabilities, supports ticket purchases, resale, and donations, and integrates seamlessly with third-party applications. With its user-friendly interface and powerful features, TicketOS streamlines ticket management, enhances efficiency, and maximizes the value of your ticketing investment.
SERVICES
Expert Client Services Team
TicketOS provides an expert client services team that is dedicated to assisting organizations with all aspects of their ticket management program. This team is available to support clients with a wide range of services, including loading tickets, completing orders, catering management, fulfillment, running and scheduling reports, and more. They are well-equipped to handle various ticket management tasks and are committed to ensuring the success of their clients' ticket management initiatives.
TicketOS's client services team offers a tailored onboarding experience to help clients quickly realize the value of the platform. This customized onboarding process is designed to meet the specific needs of each company, considering factors such as technical proficiency and availability. By providing personalized onboarding, the client services team ensures a smooth transition and maximizes the benefits of using TicketOS.
Furthermore, TicketOS's client services team provides ongoing support to clients, regardless of their tenure with the platform. Whether clients have been working with TicketOS for a short period or several years, the team remains available to offer continuous guidance and assistance. The client services team is dedicated to supporting the long-term success of their clients and ensuring that they receive the necessary support to achieve their ticket management goals.
The client services team at TicketOS consists of seasoned experts who excel in their field. Clients can trust the team to provide honest, insightful, and practical guidance in every interaction. Their expertise in corporate entertainment enables them to offer valuable advice on ticketing best practices, ensuring that clients make informed decisions and optimize their ticket management processes.
The TicketOS client services team offers a range of services to support organizations in their ticket management endeavors. Some of the key services include loading ticket inventory to provide a comprehensive view of a company's entertainment assets, serving as a single point of contact for communication with venues and teams to ensure the timely delivery of season tickets, assisting employees with placing orders and navigating the TicketOS site, handling the shipping of ticket orders to ensure accurate availability, ordering catering for luxury suites to enhance the event experience, managing the donation of tickets to vetted charities, creating and running custom reports to track key metrics, communicating with program participants to keep them informed, and providing guidance on ticketing best practices.
In summary, by partnering with TicketOS, organizations gain access to an expert client services team dedicated to helping them achieve their ticket management goals. The team provides a wide range of services, personalized onboarding, ongoing support, and trusted expertise to ensure clients maximize the benefits of the TicketOS platform. Clients can rely on the client services team for assistance with various ticket management tasks, from loading ticket inventory to providing guidance on best practices. To learn more about these services and get in touch with the client services team, interested parties can visit the TicketOS website.
Order Fulfillment & Delivery
Order fulfillment and delivery are crucial aspects of an effective ticket management program, and TicketOS offers comprehensive services to ensure that all ticket orders are fulfilled efficiently and delivered to the right person, at the right time, and through their preferred medium. With TicketOS, clients can rely on their expert team to handle ticket order fulfillment and delivery with utmost care and precision.
In the digital age, electronic ticket delivery has become increasingly common. TicketOS excels in managing electronic delivery, ensuring that e-tickets are sent to the right inbox and accessible on the correct device. Their team is experienced in handling the delivery of e-tickets and facilitating the transfer process of mobile tickets, providing a seamless and convenient experience for ticket recipients.
For physical tickets and related merchandise, TicketOS offers a comprehensive physical storage and delivery service. Their experienced fulfillment team receives, checks-in, stores, packages, and ships physical tickets from their access-controlled fulfillment center. This service extends to brand and sponsorship merchandise associated with the event, ensuring that all physical ticketing needs are met efficiently and effectively.
TicketOS leverages its established presence in the sports and entertainment industry to provide competitive shipping rates on tickets to their clients. As a valued client, organizations can tap into TicketOS's accounts and benefit from these preferred rates throughout their engagement. TicketOS seamlessly integrates with corporate accounts, ensuring a smooth and streamlined shipping process.
TicketOS understands that each client has unique scheduling requirements. Whether clients are available during standard working hours or have only a small window of time each week, TicketOS can automate deliveries to meet their specific requirements. Custom shipping schedules are also available to ensure that orders are shipped out promptly, ensuring timely delivery to recipients.
In summary, TicketOS offers comprehensive order fulfillment and delivery services to support organizations in their ticket management endeavors. From electronic delivery to physical storage and delivery, TicketOS ensures that ticket orders are fulfilled efficiently and delivered to the right individuals. With competitive shipping rates, seamless integration with corporate accounts, and flexible scheduling options, TicketOS provides a reliable and convenient solution for all ticket fulfillment and delivery needs.
VIP Ticketing Desk
TicketOS's VIP Ticketing Desk provides exceptional services to help clients source the best entertainment for their needs. The concierge team is readily available to assist with a wide range of ticket requests, from client entertainment to employee rewards. Whether clients require a pair of tickets to a Broadway show or a large number of tickets for a major event like the Super Bowl, the VIP Ticketing Desk offers privileged access to tickets for various events.
When clients have a specific event in mind, TicketOS's concierge team takes care of the research and provides a curated list of competitively priced ticket options. Thanks to their extensive network, the team often has access to premium tickets that may not be available through regular channels. Exclusive tickets from the VIP Ticketing Desk are ideal for impressing clients or rewarding employees, making them feel like VIPs.
In addition to acquiring tickets, TicketOS's VIP Ticketing Desk can also help clients sell tickets they don't need. If clients have tickets they are not using, the concierge team assists in selling them, allowing clients to maximize the value of their tickets, even for events they are unable to attend themselves or offer to employees or clients. TicketOS is happy to discuss selling tickets for events that clients are managing, providing a comprehensive solution to meet their ticket-selling needs.
In summary, TicketOS's VIP Ticketing Desk offers exceptional services for sourcing and acquiring tickets for a wide range of events. The concierge team assists clients in finding the best entertainment options, curating competitively priced ticket lists, and providing access to premium tickets not available through regular channels. Moreover, the team can also help clients sell tickets they don't need, allowing them to maximize the value of their ticket assets. Whether clients are seeking entertainment for clients, rewarding employees, or managing their own ticket inventory, the VIP Ticketing Desk provides personalized and reliable ticketing solutions.
Loyalty Rewards Program
TicketOS offers loyalty rewards program services to help organizations reward their customers and employees. By leveraging TicketOS, organizations can effectively motivate employees by recognizing and rewarding their anniversaries, birthdays, and accomplishments. Additionally, TicketOS enables businesses to enhance customer retention by keeping customers engaged and happy during special and deserving moments. Moreover, organizations can utilize TicketOS to prospect smarter, cultivating stronger connections with prospects and growing their business through gratitude.
TicketOS understands the importance of flexible and customizable request and approval processes within an organization-wide rewards program. With TicketOS, organizations can define and enforce the program rollout according to their specific needs. They have the ability to customize the request process for different business purposes, ensuring compliance with company mandates. The approval process can also be configured to grant control to the appropriate individuals, allowing for seamless and efficient rewards management.
The highlights of TicketOS's loyalty rewards program services include seamless ordering, enabling quick and easy ordering processes for individual requests as well as bulk purchases of hundreds of items. Program administrators have the capability to assign program rules, define budgets per user, and control access, ensuring adherence to compliance guidelines. Moreover, TicketOS allows organizations to automate their rewards program, scheduling incentives and rewards to be delivered on special occasions such as work anniversaries. These features contribute to the efficiency and effectiveness of the rewards program, making it a valuable tool for organizations seeking to boost employee and customer engagement and satisfaction.
In summary, TicketOS's loyalty rewards program services provide organizations with a solution to motivate employees, increase customer retention, and prospect smarter. With TicketOS, organizations can customize their request and approval processes, ensuring compliance and control. The platform offers seamless ordering, compliance adherence, and the ability to schedule incentives, enabling organizations to efficiently manage their rewards programs and create stronger connections with their employees and customers.
Entertainment Hospitality
TicketOS's entertainment hospitality services are delivered through its sister company, Next Sports and Entertainment, which is a leader in sports and event hospitality. Next specializes in creating engaging and memorable experiences for Corporate America, ranging from sports games and music concerts to breathtaking culinary experiences. By partnering with Next, businesses can optimize their employee and client entertainment strategies, standing out in today's crowded marketplace.
Next offers a wide range of entertainment hospitality services to cater to different preferences and needs. Virtual experiences are available, providing interactive livestream events that are fully produced and feature top content creators and personalities. These virtual experiences offer a high-touch experience with no physical contact required, enabling participants to engage and enjoy the entertainment remotely.
Culinary entertainment is another service provided by Next, allowing businesses to leverage the expertise of renowned culinary and mixology experts. By partnering with Next, businesses can host impactful events that tantalize all the senses, providing brand entertainment that leaves a lasting impression on attendees.
Next also offers corporate hospitality services, providing travel and experience packages to the most sought-out events worldwide. From major cities like London, Paris, Dubai, Sydney, to Bangkok, businesses can make these world-renowned events their playground, offering unique and unforgettable experiences for their employees and clients.
Additionally, Next specializes in talent booking, giving businesses the opportunity to book high-profile personalities for appearances, endorsements, or speaking engagements. This service allows businesses to enhance their events and create memorable moments by featuring their favorite personalities.
Moreover, Next offers brand integration services, enabling businesses to make their brand an integral part of the story across various platforms such as film, TV, video games, and influencer channels. By seamlessly integrating their brand into these channels, businesses can strengthen their connection with their audience and maximize brand exposure.
In summary, through its sister company Next Sports and Entertainment, TicketOS provides comprehensive entertainment hospitality services. From virtual experiences and culinary entertainment to corporate hospitality, talent booking, and brand integration, Next offers a wide range of services to create engaging and unforgettable moments for businesses and their stakeholders. By leveraging the expertise and network of Next, businesses can elevate their entertainment strategies and leave a lasting impression in the competitive entertainment industry.